24/7 Customer Support · Real Humans
Help When You Need It
Track an order, browse guides, check platform status, or reach our team directly. Bitmessa is an OTC desk for customers selling Bitcoin in Nigeria, and support stays with you through every step.
WhatsApp is the fastest channel during an active sale
24/7
Support availability
Instant
WhatsApp response
Verified
Real support team
Quick Help
Start Here
Choose the path that matches what you need right now.
Self-Service
Tickets, Guides, and Status
Submit a request, search help articles, or confirm that platform services are online.
Required fields are marked below. Include your Order ID when the issue relates to an active transaction.
Contact
Reach Our Support Team
Pick the channel that fits your situation. WhatsApp is recommended during active transactions.
Recommended
Fastest option for urgent questions during a live transaction.
Response: Usually instant
+234 702 500 7741
OpenBest for detailed issues, receipts, or account verification.
Response: Within 2 hours
mails@bitmessa.com
OpenTelegram
Quick updates and general questions from the Bitmessa community channel.
Response: Within 1 hour
@bitmessa
OpenFAQ
Common Support Questions
How do I track my Bitcoin sale on Bitmessa?
Open Transaction Status, enter your Order ID, and view live progress from detection through payout. You can also download a receipt once the order completes.
How long does a Bitcoin sale take?
Most orders are detected within minutes after your Bitcoin transaction receives network confirmations. Bank payout timing depends on your bank once the order is marked ready.
What if my transaction is not detected?
Confirm you sent to the exact address shown on your order screen and that your transaction has enough confirmations. Contact us on WhatsApp with your Order ID if detection takes longer than expected.
How do I contact Bitmessa support?
Use WhatsApp for the fastest response, email for detailed cases, or Telegram for general questions. You can also submit a support ticket on this page.
Is Bitmessa customer support available 24/7?
Yes. Our support team monitors WhatsApp, email, and tickets around the clock so customers can get help during active transactions.