Legal · Data Protection
Privacy Policy
Your privacy is our priority. Learn how Bitmessa collects, uses, and protects your personal information when you sell Bitcoin and use our platform.
Full Policy
Privacy & Cookie Policy
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2.1 Personal Information
While providing our services, we may collect such personal information as:
- Phone number for authentication and spam filtering
- Transaction information and bank details
- Device and browser information
2.2 Transaction Data
We collect transaction information like transaction hashes of the deposited coins as well as the receiver's bank details to process your transactions securely.
2.3 Technical Data
We may collect technical information about your device, browser, and usage patterns to improve our services and ensure security.
The main purpose of collecting personal information is to provide you with a safe and convenient experience of using our service. The information collected is used to:
- Process transactions securely and efficiently
- Prevent fraud and financial losses
- Improve our services and user experience
- Comply with legal and regulatory requirements
Cookies are small data files that are sent to your browser from our Website and stored on your computer's hard drive. We use cookies to:
- Recognize your browser or device
- Provide essential features and services
- Prevent fraudulent activity
- Improve security and performance
4.1 Tracking Cookies
These cookies collect information to analyze traffic to our website and how visitors are using it. They help us understand how we can improve our website for you.
4.2 Functionality Cookies
These cookies provide you with a more personalized experience and remember your choices when you use our website.
Cookie management
You can manage cookies through your browser settings and delete individual cookies or all cookies at any time.
We are committed to protecting your privacy and do not sell, trade, or rent your personal identification information to any third party, except as required by law.
5.1 Legal Requirements
We may share your information with law enforcement or regulatory agencies when required by law, to protect our rights, or to prevent fraud and illegal activities.
5.2 Service Providers
We may share information with trusted service providers who assist us in operating our platform, conducting business, or servicing users, so long as those parties agree to keep this information confidential.
5.3 Third Parties
We will not permit any third parties to contact you directly on an unsolicited basis concerning their own products or services without your explicit consent.
Bitmessa aims to protect your information as much as we aim to protect our own information and network. We implement industry-standard security measures to safeguard your data.
6.1 Protection Measures
- End-to-end encryption for sensitive data
- Regular security audits and updates
- Secure data centers with physical security
6.2 Access Controls
We implement strict access controls and authentication mechanisms to ensure that only authorized personnel can access your personal information.
6.3 Breach Response
In the unlikely event of a data breach, we have procedures in place to promptly notify affected users and take immediate action to mitigate any potential harm.
API data collection
When you use our API services, we collect specific data to ensure security and service quality.
7.1 API Data Collection
When you use our API, we collect the following information:
- API key usage and request patterns
- IP addresses and request timestamps
- Endpoint usage statistics and error rates
- Rate limit violations and abuse attempts
7.2 Rate Limit Monitoring
We monitor API usage to enforce rate limits and prevent abuse. This includes tracking:
- Request frequency and patterns
- Rate limit violations and suspensions
- Suspicious activity and potential abuse
7.3 Usage Analytics
We analyze API usage data to improve our services and provide better support. This includes:
- Performance monitoring and optimization
- Service reliability and uptime tracking
- Feature usage and development priorities
- Customer support and troubleshooting
Data retention
API usage data is retained for up to 90 days for security and analytics purposes, then automatically deleted unless required for legal compliance.
You have certain rights regarding your personal information. We are committed to helping you exercise these rights in accordance with applicable data protection laws.
8.1 Access
You have the right to request access to the personal information we hold about you and receive a copy of that information.
8.2 Correction
You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
8.3 Deletion
You have the right to request that we delete your personal information in certain circumstances, subject to legal obligations.
8.4 Portability
You have the right to receive your personal information in a structured, commonly used, machine-readable format and transmit it to another controller.
If you have any questions about this Privacy Policy, our data practices, or would like to exercise your rights, please contact our privacy team.
- General Support: mails@bitmessa.com
- Privacy Team: privacy@bitmessa.com
- Phishing Reports: mails@bitmessa.com
- Response Time: 24/7 Support Available
Privacy team
Our dedicated privacy team is here to help you with any questions or concerns about your data and privacy rights.
Questions About Privacy?
Contact our privacy team at privacy@bitmessa.com or reach support through the contact page.