Help Center · FAQ
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Find answers to the commonly asked questions here. Browse by category to find what you need.
35 questions shown
Which coins can I sell on Bitmessa?
Bitcoin (BTC) is supported on Bitmessa.com. Bitcoin SV (BSV) and Bitcoin Cash (BCH) may be available through other channels. For other cryptocurrencies, reach out via WhatsApp or our ènoma Telegram bot.
How fast can you complete a transaction?
Most transactions complete within minutes after two network confirmations on the blockchain. Timing can vary with network congestion or bank processing. Contact support on WhatsApp if your order takes longer than expected.
What is Bitmessa Earn?
Bitmessa Earn is our referral program. You earn ₦2 for every dollar your referrals sell on Bitmessa, with no cap and no expiration. Sign in at bitmessa.com/earn, share your link, and withdraw from ₦2,000 manually or enable automatic payout at ₦20,000.
What if my Bitcoin transaction is not detected?
First confirm you sent to the exact address shown on your order screen and that you sent only Bitcoin (BTC) to that address.
Wait for network confirmations. Detection usually happens after your transaction is visible on the blockchain.
Do not send more than one transaction to the same order address.
If it still shows as pending, open Transaction Status with your Order ID or contact support on WhatsApp with your Order ID and transaction hash.
What happens if I send the wrong amount?
Bitmessa does not ask you to enter an amount before you sell. The platform presents a unique wallet address and you send whatever amount you wish to sell.
Your Naira payout is based on the amount actually received after blockchain confirmations, at the rate locked when your transaction is confirmed.
You are warned on the payment screen not to send more than one transaction to the same address. Multiple sends to one order address can cause processing problems.
If you sent less or more than you intended, the payout reflects the amount received. Contact support on WhatsApp with your Order ID if you need help.
What is Bitcoin?
Bitcoin is an electronic cash system that operates without a middleman or single administrator. It enables peer-to-peer transactions directly between users through a secure, decentralized network called blockchain. Bitcoin was created in 2009 and remains the most widely used cryptocurrency today.
Is Bitcoin legal in Nigeria?
Yes. Bitcoin is completely legal to own, trade, and use for peer-to-peer transactions in Nigeria. The Securities and Exchange Commission formally regulates digital assets as financial securities, while the Central Bank allows commercial banks to service licensed crypto entities. However, it is strictly classified as an asset rather than official legal tender like the Naira.
What is Bitmessa?
Bitmessa stands for Bitcoin Mercantile and Enterprise-Scale Solutions Agency. Bitmessa.com is an online service for selling Bitcoin for Naira, earning through our referral program at bitmessa.com/earn, and getting customer support. The company also offers software development services. Bitmessa Digitals Limited is registered in Nigeria under number 1772156.
Where does Bitmessa operate?
Bitmessa operates on the internet and is accessible to any Nigerian online from anywhere in the world. Bitmessa only credits Nigerian bank account holders.
How does Bitmessa work?
Bitmessa is a streamlined OTC platform for converting Bitcoin and selected variants to Naira.
1. Select your coin on the platform (BTC is available on the website).
2. Receive a unique wallet address for your transaction.
3. Send the coins you want to sell to that address.
4. Our system calculates the Naira equivalent at the locked rate after confirmations.
5. Provide your Nigerian bank account details.
6. Receive payout directly to your bank after two network confirmations.
No account creation or KYC is required for the standard sell flow.
Can the rates change during a transaction?
Yes. Cryptocurrency prices are volatile and may change within seconds. Bitmessa records the price immediately after two network confirmations. Blockchains are open, so anyone can review their transaction if needed.
What are the min and max limits to sell?
The minimum amount is $10 or the crypto equivalent. There is currently no maximum limit on how much you can sell.
How does Bitmessa determine market price?
Bitmessa picks the highest of ten top exchanges to get its price, then multiplies by our local exchange rate. We use a floating price system and record the value at the second network confirmation.
No fees, no signups required. How true?
Very true. The only fee you pay is the usual blockchain charge when sending coins to us. We only request phone verification so real numbers use our system.
Do you collect any private information?
Information gathered by our system is retained until we complete the transaction. We reserve the right to keep data longer if needed or to identify a customer when required.
How does Bitmessa handle user funds and data?
We prioritize security and privacy for funds and personal information.
We never hold user funds. Payouts go to your bank after network confirmations.
We collect only information required to process transactions.
No signup is required, so less personal data is stored.
Transactions use industry-standard encryption.
Do you use a third-party exchange or API?
No. Bitmessa operates its own exchange infrastructure and handles transactions through proprietary systems rather than third-party exchanges or payment APIs.
How secure are transactions with Bitmessa?
Bitmessa prioritizes privacy and security. Transactions are processed confidentially with measures to protect customer financial privacy at every step.
Why should I trust Bitmessa?
Bitmessa has operated since 2016 and was formally established in 2021. We have processed over 70,000 orders with a 98% customer return rate. Our team combines crypto, business, and engineering expertise across selling, support, and platform services.
How do I track my order?
Go to Transaction Status on Bitmessa.com, enter your Order ID, and view live progress from detection through payout. You can also download a receipt from that page once the order completes.
What is a transaction hash?
A transaction hash (TXID) uniquely identifies a blockchain transaction. On-chain transfers have a txid visible in your wallet or block explorer, usually shown as letters and numbers.
Can I buy coins on Bitmessa?
Bitmessa currently focuses on selling services. Coin purchases will be available through our upcoming Bitmessa Go app.
What are your working and support hours?
Bitmessa is always open. We handle requests and transactions at any time.
How can I contact Bitmessa?
Reach support 24/7 on WhatsApp (+234 702 500 7741), email (mails@bitmessa.com), or Telegram (@bitmessa). Visit bitmessa.com/support to submit a ticket or browse help articles.
I have questions not listed here. What next?
Reach us through any channel on our contact or support pages. We are happy to answer questions not covered in this FAQ.
Does Bitmessa offer software development services?
Yes. Bitmessa also provides custom software development, including crypto integration, web and mobile apps, and enterprise solutions.
What software development services does Bitmessa provide?
We build web applications, mobile apps, API development and integration, blockchain applications, and custom enterprise solutions with crypto and traditional business expertise.
Is Bitmessa an exchange or an OTC desk?
Bitmessa is an OTC desk, not a cryptocurrency exchange. You sell Bitcoin (or supported assets through other channels) directly to Bitmessa for Naira. There is no order book, no trading pairs, and no need to match with another customer.
What are blockchain confirmations and why do you require two?
A confirmation means miners have included your transaction in a block on the Bitcoin network. Each new block adds another confirmation. Bitmessa waits for two confirmations before locking your rate and processing payout so the transaction is settled on the blockchain and less likely to be reversed.
Which banks can receive my Naira payout?
Bitmessa pays out to Nigerian bank accounts. Payouts are sent by bank transfer to the account details you provide during your order. Use a valid Nigerian bank account in your name or one you control. If your bank rejects the transfer, contact support on WhatsApp with your Order ID.
Can I sell on Bitmessa if I am outside Nigeria?
Yes, you can start a sale from anywhere with internet access. Bitmessa only pays out to Nigerian bank accounts, so you must provide valid Nigerian bank details to receive Naira.
What is the ènoma Telegram bot and when should I use it?
ènoma is Bitmessa's Telegram bot at t.me/enoma_bot. Use it for supported assets and flows outside the main website, or when you prefer Telegram. Bitcoin (BTC) sales on bitmessa.com use the web flow. For other cryptocurrencies or bot-assisted sales, start with ènoma or contact us on WhatsApp.
What should I do if my bank payout is delayed?
Check Transaction Status with your Order ID. If the order shows as ready or complete, the transfer may still be processing with your bank.
Confirm the bank account details you entered are correct and active.
Bank network delays can occur outside Bitmessa's control, especially at peak times or with maintenance.
If the order status shows complete but funds have not arrived after a reasonable window, contact support on WhatsApp with your Order ID.
Do I need to create a Bitmessa account to sell?
No permanent account is required to sell on Bitmessa.com. You verify your phone number for the order, provide bank details, and complete the sale. Bitmessa Earn uses a separate sign-in at bitmessa.com/earn for the referral program.
Can I sell USDT on Bitmessa?
USDT is not available on the main bitmessa.com sell flow today, which focuses on Bitcoin (BTC). USDT may be supported through the Bitmessa API or other channels for integrated partners. For USDT or other assets, contact us on WhatsApp or use the ènoma Telegram bot at t.me/enoma_bot.
Still Need Help?
Talk to Our Support Team
WhatsApp is fastest during an active sale. You can also submit a ticket or track your order from the Support page.